Performance management training programs
Performance management training complements the introduction of new or revised performance management systems. A variety of programs/courses/modules may be necessary to ensure successful implementation. Training can include business performance improvement, appraisal techniques, evaluation forms, discussion and interview methods, objectives, etc.
For the design and/or delivery of other training programs and courses (time management, customer service, leadership, etc.) see: general and specific training courses and programs.
Performance management training situations are varied. The implementation of new or revised schemes often necessitates training.
Ongoing training needs also have to be considered, particularly for new employees or those promoted into team leader or managerial positions.
Key staff member training - design/implementation participants
These involve information sessions on all aspects of performance management for employees, team leaders and managers participating in system design or redesign. Often a forerunner to workshops where the facilitator leads the design and planning process for the new performance management system. See: Performance Management Design and Performance Management Implementation for more information.
For new or revised performance schemes, briefing sessions for all participating employees (staff) can answer queries and concerns, providing a solid foundation for successful implementation. Performance management content can include the system structure, corporate rationale, expected benefits, requirements, "how-to" approaches and the like.
Team leader and manager training
More extensive training is required for team leaders and managers who will conduct the review discussions or interviews. This can include: identifying and writing performance objectives, adapting corporate objectives to the individual/team, discussion and questioning techniques, HR policies (particularly in regard to compensation, training/education support), handling salary discussions, equity/legal issues, etc.
Ongoing training and support
Establishing support materials and training programs so new employees, team leaders and managers can be trained. Computer/internet/intranet applications are increasingly being used to provide "just-in-time" learning programs.
Other performance management resources
- Overview - Business Performance Management - an overview of the performance management process. Covers: design, approvals, communication, training and administration.
- Components - Performance Management Systems - lists the key components (employee development, compensation, personal and business performance). Includes a discussion of design/redesign issues, responsibilities, technology and HR and legal issues.
- Background and Experience - information about Derek Stockley's performance management consulting expertise and experience.
- Resources and Articles - links to performance management articles and resources.
Training design and delivery assistance
If you require consulting assistance, or telephone or write to Derek Stockley at Derek Stockley Contact Details.
For more information about performance management approaches, including training and implementation, select: Performance Management.