Business Systems Articles

This business system index highlights the articles that focus on key aspects of systems design and delivery that make a big difference to business performance.Through this High Performance Newsletter, Derek Stockley provides free business articles and commentary related to optimising individual and organisational performance.

Derek Stockley provides training and performance management consulting services from his base in Melbourne, Victoria, Australia.

The business systems related articles are:

Intuitive design - ensuring your systems are easy to use - examines the impact of intuitive design on customer satisfaction and excellent service delivery.

Tips for licensing your product or service outlets - an article about the traps companies undertaking outsourcing can experience. Poor customer service can occur if proper arrangements are not made.

Font size, colour and location affect readability - explores the importance of choosing the right font size and colour for printed material and computer screens.

Are your business systems arrogant? - highlights an example of business arrogance in system design. It raises questions about the design of systems to suit business rather than customer needs.

Designing systems and processes that work - many managers are unaware of the design faults in their systems and processes. If you want to avoid major problems, then this free article by Derek Stockley may well save your customers immense frustration and dramatically improve your bottom line.

Hidden problems with outsourcing - if you think outsourcing will cure all your problems, then this free article about the hidden problems of outsourcing might save you some anguish and unanticipated costs.

Achieving excellent service design - Derek Stockley discusses the importance of excellent service design.

The rise and fall of the best practice method - The ebb and flow of the best practice method is discussed in this article. Introduced as a business management concept that gained prominence in the 1990's, the best practice approach has lost some of its initial shine. Although still featured, best practice methods are not highlighted as often as they used to be.

The link between business success and training - The link between business success and training - if you want to achieve the success attained by successful companies and organisations, doing what they do is a very effective method.

The importance of auditing and monitoring your business systems - emphasises the importance of constantly monitoring and auditing every important business system.

The importance of business and personal analysis - provides an examination of the types of personal and business analysis that can be undertaken.


Please note: you can also find recent human resource, change, performance and management articles at : HRD and HRM Articles.