General Skills Training Courses - improving personal productivity

Time Management    CommunicationGo to this item on this page    Facilitating meetingsGo to this item on this page    NegotiationGo to this item on this page    Presentation

Derek Stockley provides specific training in time management and personal effectiveness; communication and interpersonal skills, negotiation skills and presentation skills. The training can be for small and large business, companies, government and organisations. The emphasis can be on the theory or practical aspects, or a combination of both.

Each topic is related to the other. Although presented as individual topics, these and other similar topics can be combined in a general or management development program.

Negotiation skills training - in-house and public programs

Negotiating effectively

Typical programs are half, one or two day courses. If appropriate, some may have a blended learning design, combining "training room" learning with other activities.

A public one day course is available, see: negotiation program.

Participants typically hold professional, project, administrative, marketing and/or team leader/management positions that require regular negotiating.

Negotiation topics can include:

  • Negotiation concepts
  • Steps in negotiating
  • Negotiation techniques and strategies

Please note: the topics and contents listed here are very broad. They give you an indication of the breadth and depth of the negotiation training course area.

The actual training program delivered will be based on individual and organisation needs determined during the design process.

Each program relates to the needs of the group. A heavy emphasis is placed on activities and exercises designed to develop and refine skills.

These programs help staff in their business dealings, increasing the likelihood of successful negotiating outcomes.

Communication and interpersonal skills - in-house and public programs

Dealing with others effectively

In-house programs are one or two day courses. If appropriate, some may have a blended learning design, combining "training room" learning with other activities.

A one day public course is available, see: Interpersonal and Communication Skills - Melbourne, Sydney, Brisbane and Perth and Interpersonal and Communication Skills - London.

Participants typically hold customer service or team leader/management positions which involve extensive dealings with people. The programs are designed to assist staff in their day to day activities. They help achieve happy and harmonious workplaces and effective and efficient customer service.

Such programs can also be called soft skills programs.

Topics can include:

  • Methods of communication and pitfalls
  • How to achieve effective communication
  • Effective listening techniques
  • How to deal with different situations
  • Dealing with difficult people
  • Dealing with people under stress
  • Interpersonal techniques
  • Assertiveness skills
  • Counselling skills

Each program is individually designed to meet the needs of the participants, as needs can vary significantly between organisations.

For further information, or to register your interest, go to: EnquiryGo to this item on this page

Meeting facilitation skills

Organising successful meetings - in-house and public programs

In-house programs are one or two day courses. If appropriate, some may have a blended learning design, combining "training room" learning with other activities.

A one day public course is available, see: Facilitation skills - Melbourne, Sydney, Brisbane and Perth.

Participants typically hold project management or team leader/management positions which involve organising and successfully conducting meetings that have an important impact on business success.

Topics can include:

  • Purpose and outcomes for meetings
  • How to achieve effective meeting outcomes
  • Agenda preparation and meeting planning
  • How to deal with different viewpoints
  • Dealing with difficult people
  • Documenting decisions and action plans
  • IControl and time management techniques

Each program is individually designed to meet the needs of the participants, as needs can vary significantly between organisations.

For further information, or to register your interest, go to: EnquiryGo to this item on this page

Further information

See also: Time Management, Work-life Balance and Presentation Skills, which also come under the general training heading.

Individuals or groups of four or less can register their interest or learn more about the on-demand service at: On-demand Service Explanation or register directly at On-demand Training Registration.

Companies and other organisations with five or more to be trained can request further information and a quotation through the in-house training request page or learn more about in-house training at: in-house training explanation.

For training consulting, see: Training Courses and Consulting.