Training, facilitation and consulting case studies

Derek Stockley provides training and consulting services for small and large business, companies, government and organisations . Each assignment is different.

The links on this page (by topic) provide access to case studies where Derek has worked with a client to identify training needs and provide a training solution. The case studies provide some insight into how Derek applies his knowledge and experience to the wide variety of clients he works with.

To see a case listing by type, see Case study listing by type - in-house and on demand training.

Derek sometimes declines assignments, see the: "Not necessary" Case study where Derek determined that training was not required - even though the potential client had requested it.

Time management/work-life balance

In-house course - department team - explains how a time management and work-life balance program covered team development as well.

Half-day time management seminar - a time management presentation to over 30 people.

Customer service

Customer service training - outlines a customer service training program for call centre staff.

Dealing with difficult customers - outlines a specialised customer service training program.

Leadership

Leadership and supervisory training - outlines an in-house training program based on participant and company needs.

Leadership and team development - outlines a leadership development training program that also included team development.

Presentation skills

Training and coaching in public speaking and presentations - multiple examples of small group coaching and training.

Training and coaching in presentations and facilitation - shows how personal coaching can include more than training and development, in this case marketing advice.

Train the trainer

Computer system train the trainer - trainer development skills for "superusers" providing training associated with the introduction of a new computer system.

Train the trainer and public speaking skills - training and presentation skills training and coaching with one senior manager.

Train the trainer for software companies - two independent, but related companies join forces to receive train the trainer training.

Train the trainer and leadership coaching skills - training techniques and leadership skills training and coaching with team leaders.

Facilitation training

In-house facilitation training - specialised facilitation training course for project managers.

Training and coaching in presentations and facilitation - shows how personal coaching can include more than training and development, in this case marketing advice.

Further information

Individuals or groups of four or less can register their interest: On-demand Service Registration or learn more about it at: On-demand Training and Coaching Explanation.

Companies and other organisations with five or more to be trained can request further information and a quotation:in-house training request or learn more about it: in-house training explanation.

Client information is at: client listing and client privacy and confidentiality.

For training consulting, see: Training Courses and Consulting.

In Australia,

For full contact details, see Contact Details.