Consulting Approach

Vision/Mission

Vision

To be a high quality training and consulting provider operating at the world's best practice level, working in partnership to fulfil needs; exceed expectations; and achieve a real difference to individuals and organisations in an ethical and professional manner.

Mission

To deliver specific training and consulting services and products, that:

fulfil individual and organisation needs; and

facilitate innovative achievement and best practice

in an ethical and professional manner.

Business/Quality Approaches

Although some products are international, the business is Australian focused, aimed at providing externally sourced assistance to individuals and organisations. The approach involves working in partnership with individuals, developing skills and developing ownership of the changes being implemented. The purpose is to guide and facilitate, so that as each assignment is concluded, the work and direction set continues.

The business involves both training and consulting activities in specific areas. Outputs can include products, either for client use, for publication or direct sale.

Derek Stockley:

does not do everything, but what is done, is done well;

does fulfil client needs and meet expectations; see: setting training and learning at the right level;

incorporates quality, benchmarking and best practice in all areas;

works in partnership, developing solutions rather than providing answers;

has broad experience which ensures each project heeds the 'big picture';

   subscribes to high ethical standards.

Quality Approaches

The overall conduct of the practice includes:

response to client enquiries within specified time frames re: initial contact, preparation of project outlines;

project management processes;

training design which is specific to the identified needs of the client, professionally developed and presented and includes training needs analysis and evaluation processes when required;

use of appropriate technology and web based products appropriate for the client group;

requirement for principal to undertake professional and product development activities on a regular basis, including peer review where possible.

The business has a range of quality practices in place and is committed to a process of continuous improvement.

The overall approach to quality is shown on the attached flowchart. Programs and products are regularly reviewed and evaluated. As examples, see: customer feedback and testimonials

Testimonials

General comments made by people who have worked with Derek Stockley:

"My goals have been achieved."

"I feel more confident in approaching tasks."

"Made individuals feel comfortable."

"I will be better able to deal with team and individual problems in the workplace."

"Excellent."

Comments about Derek's training ability are listed at: current testimonials about Derek's training ability - taken from actual evaluations at recent training programs.

For information about the approach to dealing with clients, see client approach.

Investment

Contacting Derek Stockley for further discussions

Derek conducts inhouse training. If this is not appropriate, he also provides an "on demand" or just-in-time (JIT) training service. It provides relevant and targeted training when a public short course is not available and inhouse training is not appropriate. See: On-demand Training - Meeting Specific Training Needs.

If you are interested in organising a training program, or you require consulting assistance, or telephone or write to Derek Stockley at Derek Stockley Contact Details

For more information about Derek Stockley and e-learning, select: E-learning - Derek Stockley or Free Online Training and E-learning - a comprehensive list of free examples/tutorials on a variety of business and learning subjects.

The broader topic of training is discussed in detail at: Derek Stockley's Training (Human Resources Development) Links.

This page was last reviewed and updated on 4 January 2012.